At DogBoy's, we have always been trail blazers. When we decided to open up a boarding kennel in the mid 90's where dogs could run and play together, people told us we were crazy. When we decided to structure our pricing so that almost everything was included in our nightly rate, it went against the norm in the industry. When we decided to only take spayed and neutered pets over the age of 6 months, my father said, "Courtney, you'll lose HALF your customers!" (I didn't want that half.) And now, when we were faced with a major outbreak of both bacteria and viruses, we knew just what to do: what no one else would.
On behalf of Doug, Teddy Bear and Conner, I want to express out heartfelt thanks for your courage and willingness to share this information with us.I have been in human healthcare for 40 years. During an extended portion of my career, I worked in infectious disease epidemiology and infection prevention and control. More than once, I became aware of an exposure situation during which determinations needed to be made regarding which individuals had to be informed. My experience taught me that people respond differently to this type of news and, unfortunately, many responded unkindly (to say the least!). Nevertheless, doing the right thing was always my top priority.Obviously, doing the right thing is your top priority, as well, and for that, we are grateful. Fortunately, Conner and Teddy Bear appear healthy. That you were willing to share this exposure situation alerts me to the fact that I need to be even more vigilant in keeping my eyes on the boys and how they are acting and feeling.Receipt of this notification from you is more evidence that I have picked the best place possible for my beloved boys' home-away-from-home. Doug and I are committed to remaining a part of your regular clientele.Thanks so much to Bart and you for everything and if there is any way I can be of service to you, please let me know.Respectfully,
Ellen E., RN, MT(ASCP), MS